Our Policies

At RaffiaStory, we are committed to protecting your personal information and your right to privacy. This Privacy Policy outlines how we collect, use, store, and protect the data you share with us when you visit our website or make a purchase from our store.

1. Information We Collect

When you visit RaffiaStory.com or make a purchase, we may collect the following information:

  • Personal Information: Name, email address, shipping address, billing address, phone number.

  • Payment Details: We process payments securely via third-party payment processors (e.g., Shopify Payments, PayPal). We do not store your credit card information.

  • Device Information: IP address, browser type, time zone, cookies, and browsing behavior on our site.

  • Order History & Customer Support Interactions

2. How We Use Your Information

We use your information to:

  • Fulfill and manage your orders

  • Communicate order updates and respond to inquiries

  • Send you marketing emails (only if you opt in)

  • Improve website performance and customer experience

  • Prevent fraud and maintain the security of our services

3. Sharing Your Information

We only share your personal information with trusted third parties necessary to operate our business:

  • Payment processors

  • Shipping and logistics partners

  • Shopify (our ecommerce platform)

  • Marketing platforms (if consented)

We will never sell or rent your personal data to third parties.

4. Cookies & Tracking

We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can disable cookies in your browser settings, but this may affect site functionality.

5. Your Rights

Depending on your location, you have the right to:

  • Access the personal information we hold about you

  • Request correction or deletion of your data

  • Opt out of marketing communications at any time

  • Request data portability or restrict processing

To exercise these rights, contact us at: support@raffiastory.com

6. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

7. Security

We implement reasonable security measures (SSL encryption, limited access, etc.) to protect your personal data. However, no method of transmission over the internet is 100% secure.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted here with the updated revision date. Continued use of our website indicates your acceptance of these changes.

Last Updated: July 26, 2025

Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us at:
📧 support@raffiastory.com

Can't find what you're looking for? Review our sitemap for a list of our pages.

Collections

Products

Pages

Blogs

The raffiastory journal:

This page was last updated on: Friday, Aug 29, 2025.