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- Orders, Shipping & Returns
- Product, Material & Care
Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
Orders, Shipping & Returns
We ship worldwide, including the US, UK, Europe, Canada, Australia, and most parts of Asia. If you're unsure whether we ship to your country, feel free to contact us at support@raffiastory.com.
Most orders are processed within 1–3 business days. Delivery times vary by location:
- US & Canada: 7–15 business days
- Europe & UK: 8–20 business days
- Asia & Australia: 5–15 business days
- Rest of world: 10–20 business days
Yes! We offer free standard shipping on all orders over $99 USD. Shipping fees for smaller orders are calculated at checkout.
Yes. We accept returns within 14 days of delivery for unused, undamaged items in their original packaging. To request a return, please email us at support@raffiastory.com with your order number.
We’re so sorry! Please email us within 48 hours of delivery with clear photos of the issue, and we’ll arrange a replacement or refund right away.
Product, Material & Care
Our products are primarily made from natural raffia palm fibers, handwoven by artisans. Raffia is lightweight, durable, breathable, and biodegradable—perfect for sustainable living.
- Avoid soaking or washing with water
- Spot clean gently with a soft, damp cloth
- Keep in a dry, ventilated space
- Store flat or stuffed to maintain shape
- Keep away from prolonged moisture or direct sunlight
Yes, we work with boutiques, retailers, and interior designers. Visit our Wholesale Page or email wholesale@raffiastory.com to apply.
We accept select custom and private label requests. Please email Wholesale@raffiastory.com with your idea, and we’ll get back to you with options and timelines.